Definitions [3]
Define transport.
Transport is the movement of people, animals and things from one place to another.
Define communication.
Communication is the process of transmitting information from one place to another through a medium.
Definition: Communication
- "Communication is an exchange of facts, ideas, opinions or emotions by two or more persons." - Newman and Summers
- "Communication is the sum-total of all the things one person does when he wants to create understanding in the mind of another. It is a bridge of meaning. It involves a systematic and continuing process of telling, listening and understanding." - Allen
- "Administrative communication is a process which involves the transmission and accurate replication of ideas ensured by feedback for the purpose of eliciting actions which will accomplish organisational goals." - Scott
- Communication is transfer of information from the sender to the receiver with the information being understood by the receiver. - Harold Koontz and Heniz Weihrich
- Communication is a process by which people create and share information with one another in order to reach common understanding. - Rogers
Key Points
Key Points: Communication
- Communication derives from Latin communis - means creating common understanding.
- It is a two-way, dynamic, goal-oriented, and continuous process.
- The communication process has 8 key elements: sender, message, encoding, channel, decoding, receiver, feedback, and noise.
- Noise can be physical, psychological, or semantic - it distorts the message.
- A manager's directing effectiveness depends heavily on communication skills.
- Communication serves 7 key managerial purposes: coordination, functioning, decision-making, efficiency, cooperation, leadership, and morale.
