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Revision: Emerging Modes of Business Commerce ISC (Commerce) Class 11 CISCE

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Definitions [1]

Explain the following term/concept.

KPO

Knowledge Process Outsourcing (KPO) refers to the outsourcing of functions related to knowledge and information to the third-party service providers. It is a subset of BPO. KPO requires advanced analytical and technical skills as well as high degree of specialist expertise. It allows both core and non-core activities.

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