Question

Which set of actions helps overcome psychological / socio-psychological / personal barriers?

Options

• Rely on vague messages and unclarified assumptions

• Use rigid channel-based processes and withhold information

• Increase psychological distance between superiors and subordinates

• Keep an open mind, express candidly, give full attention, and listen patiently

Answer 1

Psychological / socio-psychological / personal barriers require an open mind and candid expression. Superiors should encourage subordinates to speak freely, while receivers should give full attention and listen patiently.