Question

What is the believed extent of attrition in IT and in BPO and call centres?

Options

• Up to 50% in IT and around 22% in BPO and call centres

• Around 22% in IT and up to 50% in BPO and call centres

• 15–20% in IT and up to around 40% in BPO and call centres

• Around 40% in IT and 15–20% in BPO and call centres

Answer 1

Attrition is believed to be around 22% in IT. It is stated to be up to 50% in BPO and call centres.