Question

Vani has a sensitive skin. She bought a sunscreen lotion which caused rashes on her skin after a day. The label on the lotion did not mention possible side effects for any skin type.

Which consumer right of Vani had been violated? What action can she take against the lotion making company?

Answer 1

1. Consumer Right Violated: The Right to be Informed was breached, as Vani was not provided with full details about the lotion’s side effects, particularly those affecting sensitive skin.
2. Action Vani Can Take: She can lodge a complaint in the Consumer Court against the company for failing to give proper information and for selling a product that caused harm.