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Question
The number of complaints with the Banking Ombudsman registered during 2018 increased by:
Options
10%
15%
20%
25%
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Solution
25%
Explanation: The number of complaints registered at banking ombudsman offices have seen a 25% increase in the fiscal year 2018, with the majority of these complaints coming from urban centres owing to increased awareness and poor internal redressal mechanisms of banks.
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