Question

The Consumer Protection Act, 2019 created which of the following for consumer protection?

Options

• The CCPA and a three-tier redressal machinery at the district, state and national levels

• The Jago Grahak Jago campaign

• FICCI and CII as trade bodies

• Customer service and grievance cells in all firms

Answer 1

The Consumer Protection Act, 2019 created the CCPA and a three-tier redressal machinery at the district, state and national levels. This is a key form of government action to protect consumers.