Question

State when can a consumer complain directly in the 'State Commission' and 'National Commission'? If the consumer is not satisfied with the decision of 'The State Commission' and National Commission' where can he/she appeal?

Answer 1

When the value of the goods or services, as well as the compensation sought, exceeds one crore but is less than ten crores, a complaint can be filed with the appropriate State Commission. Furthermore, if the customer is dissatisfied with the State Commission's orders, he or she may file an appeal with the National Commission. A complaint can be filed with the National Commission if the value of the goods and services, as well as the compensation sought, exceeds 10 crores. Furthermore, an order issued by the National Commission in a matter within its original jurisdiction is appealable to India's highest court, the Supreme Court.