Question

State any six differences between formal communication and informal communication.

Answer 1

Comparison	Formal Communication	Informal Communication
Meaning	Communication that involves the exchange of information through a predefined channel is known as formal communication.	Communication that involves the exchange of information without a specified channel is called informal communication. This communication stretches in all directions.
Reliability	Primarily relability is due to predefined channels.	Not much reliable due to the free movement of information.
Evidence	This communication is generally written, or documentary evidence is present	No documentary evidence.
Advantage	Effective due to the timely and systematic flow of information.	Efficient because employees can discuss work-related problems, this saves time and cost for the organisation.
Disadvantage	Distortion due to a long chain of communication	Spread as a rumor.
Secrecy	Full secrecy is maintained.	It is difficult to maintain secrecy.
Flow of Information	Only through predefined channels.	Can move freely.