Question

Nitish went to a shop to purchase a shirt. He paid him cash and didn’t take the cash memo. Later, when he wore the shirt at home and was about to leave, he found one button of the shirt missing. He went to the shop the next day and asked for replacement. The shopkeeper bluntly denied that the shirt was purchased from him.Which consumer responsibility was not fulfilled by Nitish which led to this situation?

Options

• File a complaint in an appropriate consumer forum.

• Buy only standardised goods.

• Assert yourself to ensure that you get a fair deal.

• Ask for a cash memo on purchase of goods or services.

Answer 1

Ask for a cash memo on purchase of goods or services.

Explanation:

Nitish did not take a cash memo or bill after purchasing the shirt. As a result, he had no proof of purchase when he later found that a button was missing and the shopkeeper denied the sale. Asking for a cash memo is an essential responsibility of consumers, as it provides evidence in case of future disputes or complaints.