Question

Karuna, a manager was facing the problem of customer complaints due to delayed delivery. Due to heavy rains, a day had to be declared off. In order to compensate for the lost day, she calls her staff on a Sunday. This has led to discontentment among employees and there was high absenteeism on that day. Which function of management should have been performed better by her to handle the situation?

Options

• Controlling

• Directing

• Organising

• Planning

Answer 1

Directing

Explanation:

The function of management that should have been performed better is Directing because Karuna failed to motivate and communicate effectively with employees, which resulted in dissatisfaction and absenteeism.