Question

Jennifer purchased a pack of cookies. When she opened it, she felt the cookies were stale. She carefully read the label on the pack of biscuits which mentioned:

“If you are not satisfied with the product quality, write to our Customer Care Cell at Global Foods Pvt. Ltd. J-856, Haridwar, Uttarakhand.”

The cookie company has set up its own consumer service and grievance cell to promote and protect the following right:

Options

• Right to Safety

• Right to be Heard

• Right to be Informed

• Right to Consumer Education

Answer 1

Right to be Heard

Explanation:

Setting up a grievance cell directly relates to the Right to be Heard, which gives consumers the right to register dissatisfaction and have complaints heard at appropriate forums. Many enlightened business firms establish customer service and grievance departments specifically to address this right. Right to Safety concerns protection from hazardous goods; Right to be Informed concerns product information like ingredients and dates; Right to Consumer Education concerns awareness of rights.