Question

How many types of courts for consumer protection have been set up in India?

What is the maximum limit of the amount in cases that are filed at the District, State, and National level consumer courts?

Describe the provisions made under the Consumer Protection Act, 1986 (COPRA) for redressal of consumer disputes.

Answer 1

Under the Consumer Protection Act, 1986 (COPRA), a three-tier system of consumer courts is established for redressal of consumer disputes:

1. The District Consumer Court handles cases with claims of up to ₹ 1 crore.
2. State Consumer Commission handles cases with claims of ₹ 1 crore or more but less than ₹ 10 crore.
3. National Consumer Commission handles cases with claims exceeding ₹ 10 crore.

Consumers can appeal from the District to the State and then the National level courts if dissatisfied. These courts ensure speedy, inexpensive, and straightforward justice and dispose of complaints within 90 days.