Question

How does sensitivity to stakeholder expectations contribute to organizational success?

Options

• It improves business image by meeting consumer, government, and employee expectations

• It increases operational costs significantly

• It guarantees elimination of all competition

• It eliminates the need for product quality

Answer 1

Image building involves sensitivity to the expectations of consumers, government, and employees. By understanding and meeting these diverse stakeholder expectations, firms build trust, credibility, and a positive reputation that enhance business image and customer loyalty.