Question

Find out the activities of BPO.

Answer 1

Main Activities of Business Process Outsourcing (BPO):

• Customer Support Services: Handling 24/7 inbound and outbound calls, resolving product complaints, managing help desks, and providing customer care via emails or live chats.
• Data Entry and Processing: Managing high-volume data entry, updating client databases, digitising physical documents, and maintaining electronic records.
• Financial and Accounting Services: Processing corporate payrolls, handling invoices, managing billing accounts, and assisting with tax compilation and bookkeeping.
• Human Resource (HR) Services: Conducting background checks of new candidates, screening resumes, managing employee health insurance benefits, and processing travel claims.
• Technical Support and IT Assistance: Providing online troubleshooting, guiding users through software installations, and resolving hardware-related technical glitches.
• Telemarketing and Sales: Executing product marketing campaigns, generating sales leads, conducting market research, and managing customer tele-sales.