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Question
Distinguish between the following:
Policy and Procedure
Distinguish Between
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Solution
| No. | Policies | Procedures |
| 1. | General guides to thinking and decision-making. | Operational guides to action. |
| 2. | Expressions of management's attitude towards certain issues. | Systematic ways of handling routine events. |
| 3. | Leave room for executive discretion and judgement-flexible. | Leave little room for reflection and deviation-rigid. |
| 4. | Lay down broad area. | Provide route through the area. |
| 5. | Provide bridge between purpose and performance. | Provide bridge between activities and outcomes. |
| 6. | Provide norms for thinking and discretion. Broad, general and flexible. | Detailed and rigid. More specific. Provide manner of doing something. |
| 7. | Form part of strategies. | Serve as tactical and operational tools. |
| 8. | Formulated mainly by top management. | Laid down at middle and lower levels. |
| 9. | Derived from objectives of the organisation. | Specifiy chronological sequence of steps. Derived from policies. |
| 10. | Expressed in the form of general statement. | Expressed in more specific terms. |
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