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Question
Distinguish between Electronic and Traditional Services.
Distinguish Between
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Solution
| Sr. No. |
Points of distinguish |
Electronic Service | Traditional Service |
| 1. | Service encounter | Screen-to-face | Face-to-face |
| 2. | Availability | Anytime | Standard working hours |
| 3. | Access | From home | Travel to location |
| 4. | Market area | World wide | Local |
| 5. | Ambience | Electronic interface | Physical environment |
| 6. | Competitive differentiation | Convenience | Personalization |
| 7. | Privacy | Anonymity | Social interaction |
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