Question

Dell Corporation in India uses the telecom services of Airtel company for its customer service centre. Due to some technical problems, all the phone connections to Dell's customer service centre were disrupted. Dell Corporation can approach the Consumer Court.

Answer 1

This statement is false.

Explanation:

Dell Corporation avails Airtel's telecom services for a commercial purpose — that is, to run its business customer service centre. As per the Act, a person who avails of services for any commercial purpose is not a consumer. Therefore, Dell Corporation cannot approach the Consumer Court.