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Question
Briefly explain the charter of citizens.
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Solution
The Citizen's Charter is a voluntary, written document that outlines the service provider's efforts to focus on their commitment to meeting the requirements of residents and consumers.
- It also includes how citizens can redress any grievances.
- It includes what the citizens can expect out of the service provider.
- The concept is that the charter preserves the trust between the service provider and the citizens/users.
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