Question

Briefly explain the charter of citizens.

Answer 1

The Citizen's Charter is a voluntary, written document that outlines the service provider's efforts to focus on their commitment to meeting the requirements of residents and consumers.

• It also includes how citizens can redress any grievances.
• It includes what the citizens can expect out of the service provider.
• The concept is that the charter preserves the trust between the service provider and the citizens/users.

In 1991, former British Prime Minister John Major proposed the concept of a citizen's charter. It began as a nationwide initiative to improve the quality of government services. The concept was dubbed 'Services First' in the UK in 1998.