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Question
A popular nationalised bank has been fined ₹ 8 lakh by the country’s highest consumer court, National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers being violated in the given case.
Options
Right to be heard.
Right to consumer education.
Right to information.
Right to safety.
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Solution
Right to information
Explanation:
The issue in this scenario is that the bank did not provide complete insurance policy details to the customer. The right to information ensures that consumers can get all relevant details about goods and services to make informed decisions. The National Consumer Disputes Redressal Commission (NCDRC) ordered the bank to pay compensation for failing in this duty.
