Please select a subject first
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Was Twain particular about how he dressed when he was visiting friends?
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Was Twain particular about what words he used?
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Do you think Twain approved of spelling reforms? Give reasons for your answer.
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How did Twain explain the spider in the paper? What did he want to highlight?
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Read the following and write the two meanings of ‘mind’ and ‘matter’:
‘Age is an issue of mind over matter. If you don’t mind, it doesn’t matter.’
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Translate any five of the quotations you like.
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Refer to the Language Study pages and read the entries ‘irony’ and ‘pun’. Find one example of each from the passage or the quotations.
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You have purchased some games CDs online through ChalaShikuya. com (CSY). You are not able to access the CD. It is published by Chhuttigames. When you contact the customer care service of Chhuttigames, what questions will you ask?
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Find out who the service provider is for your parent’s mobile. With your parents’ permission, call the customer care service to get information regarding the active plans on your number. (For example, SMS plan, internet plan, etc. and share this information in your classroom.)
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Prepare simple telephone conversations using the expressions below.
|
Some useful ‘telephone’ phrases
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| Making a complaint |
| I’m calling to complain about… |
| I’m sorry, but I’m not satisfied with… |
| Unfortunately, there’s a problem with… |
| I am very unhappy with the service I received. |
| It really isn’t good enough. |
| I’d like to know why… |
| I’d like an explanation for… |
| It’s shocking that you cannot replace the product. |
| I’ll have to go to the press. |
| If you can’t deliver on time, you must at least inform your customers. So that we can find other suppliers. |
| Dealing with the Complaints |
| I’m sorry to hear that ... |
| Yes, I see what you mean. |
| I apologise for … |
| I understand you’re upset about ... |
| Could you give me some details, please? |
| What happened exactly? |
| What seems to be the problem? |
| It’s not our policy to replace items. |
| It’s not our fault that it hasn’t arrived. |
| I’m afraid that’s not quite right ... |
| I’m sorry, there’s nothing I can do. |
| Ok, I’ll look into it right away. |
| I’ll check the details and get back to you. |
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How old is the speaker in the poem?
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Who is he/she talking to?
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What must have happened before the speaker says all this?
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Is the speaker aware of his shortcomings?
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Does he/she want to improve?
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Is he/she confident that he/she can improve?
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How does he/she want to work it out?
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Is the poet willing to listen to others?
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Discuss how you can be a good listener.
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Complete the following with the help of the lines of the poem.
When I ask you to listen to me, you start doing -
- __________________________________
- __________________________________
- __________________________________
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