HSC Commerce: Marketing and Salesmanship 12th Standard Board Exam - Maharashtra State Board Question Bank Solutions for Organisation of Commerce and Management

When do we observe World Consumer Rights Day?

Study the following case/situation and express your opinion.

Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.

In the above case,

1. Which right has been violated?
2. Is Ashok a buyer or end user?
3. Where can Mr. Ashok file his complaint?

Study the following case/situation and express your opinion.

Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.

In the above case,

i) Suggest suitable redressal machinery to protect her right.

ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?

iii) What was the negligence of Mrs. Meera while buying the washing machine?

State any four rights of the consumer.

Explain the following term/concept.

Marketing Mix

Study the following case/situation and express your opinion.

Mr. X deals in import and export business so he needs different foreign currencies. For the expansion of his business, he borrows money from the bank. He invests his funds in the equity shares.

1. Name the market from where does Mr.X borrow money?
2. Name the market where does Mr. X invests his funds?
3. Which type of currency is required for the international market?

Explain in detail the significance of marketing to society.

Justify the following statement.

Marketing is significant to consumers.

Justify the following statement.

Marketing helps in increasing consumer awareness.

State the importance of marketing to the firm.

Explain the importance of marketing to the consumers.

Match the correct pairs:

Find the odd one.

The word bank comes from French word _______.

Start-up India initiative was launched in the year _______.

Select the correct option.

(no need to carry cash, intangible, fund transfer system, accepting deposits, niche banks in India)

What is Right to Represent?

What is agro tourism?

What is demand deposits?

What is exchange bank?