Maharashtra State BoardHSC Commerce 12th Board Exam
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Rights of Consumers. - Organisation of Commerce and Management

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Short Note

Write short note on the following.

Rights of consumers.

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Solution

‚ÄčThe Consumer Protection Act enlists six rights for a consumer. They are:
i.    Right to Safety- Every consumer has the right to be safeguarded against goods and services that are hazardous to his/her life, health and property.
ii.   Right to be Informed - According to this, a consumer has the right to be informed of the quality, quantity, price, ingredients, weight, etc., of goods and services.
iii.   Right to Choose- A consumer has the right to choose from a variety of goods and services available at competitive prices; that is, a consumer should not be compelled to buy from any particular seller.
iv.  Right to be Heard - In case of any grievance or dissatisfaction, a consumer has the right to file a complaint.
v. Right to Seek Redressal- A consumer has the right to seek redressal and compensation in case of any exploitation.
vi. Right to Consumer Education - A consumer has the right to be educated and aware of his rights and available remedies in case of exploitation.

Concept: Consumer Protection Act 1986 (COPRA)
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APPEARS IN

Micheal Vaz Organisation of Commerce and Management (OCM) HSC 12th Standard Maharashtra State Board
Chapter 5 Consumer Protection
Write short note on the following | Q 1 | Page 138
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