Question

Long Answer Type Question:
Write in brief on ‘Call Centres’.

Answer 1

Call Centres in big cities are providing new job opportunities to young and enthusiastic men and women. A Call Centre is a centralised office that deals with problems and questions that consumers/customers have regarding goods purchased and services like banking, ticket booking, etc. Call Centres are generally set up as large rooms with work stations that include a computer, a telephone set and supervisor’s stations.
India has become a major centre not only for Indian companies but also foreign companies. They set up Call Centres here as they can get people who can speak English and will work for lower wages.