ISC (Commerce) इयत्ता १२ - CISCE Important Questions

Assertion: Services cannot be standardised.

Reason: Services are homogenous in nature.

State any two merits of Branding.

Read the case given below and answer the questions that follow:

1. Identify the type of product manufactured by Pooja's company. 
2. Briefly explain any two features of the product identified in subpart (i).
3. State the channel of distribution used by the company in the above case.
4. Identify and briefly discuss any three objectives of the element of Promotion Mix used by the Sales team in the above case.

Identify the element of Promotion Mix used in the image shown below.

As Packaging Manager of a leading manufacturing company, provide four specific features which you would take into consideration while designing the packaging for a smart phone.

What is branding?

Answer the question.
Explain the need for consumer protection.

Agrim purchased a Diesel Car for ₹ 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint. 

Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying t 30,000. After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.
(a) Which court should Mr. Kappa approach to file a complaint?
(b) State any one relief the concerned court may order in favor of Mr. Kappa. 

Explain any four rights available to a consumer under the Consumer Protection Act, 1986. 

Explain any five rights of consumers as provided under the Consumer Protection Act. 1986.

Mention three remedies available to consumers under the Consumer Protection Act 1986.

Explain the need for consumer protection.

How many rights of consumers are given in the Consumer Protection Act 2019?

Which right of Palak, as a consumer, has been violated and where can she file a case against the shopkeeper? Name the two other rights of the consumer.

A wholesaler sold adulterated goods which were hazardous to the consumer's health.

A patient suffering from a high fever was hospitalised for a few days. During the treatment, he was given an injection whichcaused a permanent nerve damage resulting in paralysis. The cost of treatment was ₹2,00,000, which was disputed by the patient's family.

The consumer dispute redressal authority can be approached by the patient's family. Explain any three rights to the consumers.

Ms. Anamika visited a reputed dealer of electronic goods to buy a bluetooth headset. The salesman at the shop forced her to buy a particular brand of headset. Which consumer right of Anamika was violated?

Mr. Deepak purchased a washing machine from a renowned E-Commerce platform for ₹ 25000. He ensured that he received a cash memo.
Unfortunately, his clothes got damaged in the first wash due to manufacturing defect in the machine's rotator.

1. Mr. Deepak can be called a responsible consumer. Give one reason to support this statement.
2. Which provision under Consumer Protection Act, 2019 enables Mr. Deepak to claim a compensation for the manufacturing defect in the washing machine?
3. Mention any two points of mandatory information which E-Commerce platform must provide fo a consumer.

Aradhya bought a tricycle online, but upon delivery found that its dimensions were not as big as she had expected. When attempting to return it, she realised that the item was non-returnable.
Which consumer responsibility was overlooked by her?