Commerce (English Medium) कक्षा १२ - CBSE Question Bank Solutions for Business Studies

Himanshu purchased a new car from 'Galaxy Motors' for Rs 25 lakhs. He was offered free insurance for the first year and three free servicing to be availed after the car had covered 5,000 km, 10,000 km and 15,000 km respectively. When Himanshu took the car for the first free servicing, he was told that the car was not new and the first service had already been availed on this car. He felt cheated and filed a complaint in the State Commission. Being not satisfied with the decision of the State Commission, after two months he decided to file an appeal against it.

Can Himanshu appeal against the decision of the State Commission? Give reason in support of your answer

'A.S. Ltd' is a large company engaged in the assembly of air-conditioners. Recently the company had conducted the Time' and 'Motion' study and concluded that on an average a worker can assemble ten air-conditioners in a day. The target volume of the company in a day is assembling of 1,000 units of air-conditioners. The company is providing attractive allowances to reduce labour turnover and absenteeism. All the workers are happy. Even then the assembly of air-conditioners per day is 800 units only. To find out the reason the company compared the actual performance of each worker and observed through C.C.T.V. that some of the workers were busy in gossiping.

1) Identify the function of management discussed above.

2) State those steps in the process of the function identified which are discussed in the above paragraph.

What is meant by 'Management'?

State any three objectives of management

Beni, after completing her MBA, took up a job with a multinational company named 'Fortio'. The company was paying good salary and perks to its employees. The wages were within the paying capacity of the company the provided the employees a reasonable standard of living. The company also had a good work-culture and the behaviour of superiors was very good towards their subordinates. Beni was very happy in this organisation, but due to long working hours, she did not have time to cook her meal. She had to depend upon outside food, which was deteriorating her health. She observed that this problem was faced by many of her colleagues, not only in her company but also in many other companies. This was because of increase in the number of working women and non-availability of hygienic home-cooked food. She identified this as a great opportunity and decided to give up her job to supply packaged home-cooked food to office goers at a reasonable price. At the end of the day, she was also distributing the left-over food in the nearby night-shelters

a. State the dimension of the business environment being discussed above.
b. State the principle of management being followed by 'Fortio'.
c. Identify any two values being communicated by the company to the society in the
above case.

Explain the concept of ‘consumer protection’ and any three points of its importance from the point of view of consumers.

Explain any two points of importance of 'consumer protection' from the point of view of business and any two points from the point of view of consumers.

‘Glow and Shine Ltd.’ is a famous beauty brand offering organic beauty products for men and women. The company uses plant-based materials for its products and is the No. 1 beauty brand in the country. It not only satisfies its customers but also believes in the overall protection of the planet.
Identify the marketing management philosophy being followed by ‘Glow and Shine Ltd

Pankaj purchased a car from ‘Abhishek Motors’ for < 50 lakhs. The company offered many attractive gifts to Pankaj like — free insurance for first two years, free pick-up and drop facilities for free servicing up to 20,000 km, etc. But after a few days, Pankaj noticed that the pick-up of the car was not good and there were some problems with the engine. The company serviced the car free of cost but even then Pankaj was not satisfied with its performance. ‘Abhishek Motors’ is not giving him the due response. So he filed a complaint in the State Commission but was not satisfied with its decision also. He was very much disturbed and after two months decided to appeal against it. Can Pankaj appeal against the decision of the State Commission ? Give reason in support of your answer.

What is meant by 'Management of people'?

What is included in the 'political environment' of business? State.

Why is the understanding of business-environment important for managers? Explain with the help of any four points

What is included in the 'Legal environment' of business? State.

Explain any three features Business Environment

What is included in ‘Technological Environment’ of business? State.

What is meant by management ?

Why is management considered to be a multi-dimensional
concept?

Ashita and Lakshita are employees working in Dazzling  enterprises dealing in costume jewellery. The firm secured  an urgent order for 1,000 bracelets that were to be delivered  within 4 days. They were assigned the responsibility of  producing 500 bracelets each at a cost of Rs 100 per bracelet. Ashita was able to produce the required number within the  stipulated time at the cost of Rs 55,000 whereas, Lakshita was able to produce only 450 units at a cost of Rs 90 per unit.  State whether Ashita and Lakshita are efficient and effective.  Give reasons to justify your answer.

What is meant by business environment?

Name any two Specific forces of business environment affecting business.