Question

Rashmi went to purchase a packet of chocolates. The shopkeeper, handed her a packet which did not have the MRP, date of manufacture and date of expiry printed on it. Rashmi decided not to buy the packet.

Identify and explain the right of the consumer which has been violated in the above case. Briefly explain any two points highlighting the need for consumer protection.

Answer 1

Rashmi’s case reflects a violation of the Right to Information. Consumer protection is necessary for the following reasons:

1. Consumers must have access to correct and impartial information about the products or services they buy.
2. Consumers should be able to seek compensation or relief for any harm or loss caused by defective products or services.
3. It helps prevent the exploitation of consumers through practices such as adulteration, poor-quality goods, misleading advertisements, and other unfair trade practices.