BE Chemical Engineering Semester 2 (FE First Year) - University of Mumbai Question Bank Solutions for Communication Skills

Explain non-verbal communication .

As the manager of Sangam Hotel, New Delhi, writer claim letter to the general manager of Bharat potteries, Aligarh Road, Bhavanipur, telling him that most of the content of the China war which you had ordered from their Fame have reached you in a damaged condition. Demand replacement or suitable compensation invent necessary details.( used modified block form).

As the sales Director of Fitness Plus Center, Banglore, draft a sales letter to Business Professions selling them on your 3 wellness packages: (use semi block form). 

1. The 3 day Fitness weekend
2. The 7 day Total Fitness Programme
3. The individualized corporate well well-being programme

Provide one word substitute for the following sentence. 
1. Contagious disease which spreads over huge area.
2. Borrows ideas and steal other words is called.

                                             Match the following

Provide one word substitute for the following sentence. (Any two).

1. One who copies from other writers literary theft.
2. One who does a thing for pleasure and not as a profession.
3. A place where ships seek shelter.

Any two non-verbal methods of communication during a presentation.

Write short note on Clarity and Correctness.

Write short note on Advantages of written communication.

Write short note on Feedback.

Write the disadvantages of oral communication.

Techniques to improve listening skills.

Distinguish between oral and written communication.

What do you mean by internal and external communication. Explained Internal communication. 

Explain 7 C's of effective written communication.

Explain merits of oral communication.

Write short note on qualities of good speaker.