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प्रश्न
What are the rights of consumers?
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उत्तर
As a consumer, everyone should know the basic rights as well as the counts and procedures to be followed.
The rights of consumers as per the Consumer Protection Act are given below:
- Right to Protection of Health and Right of Safety: There may be products that cause physical danger to consumers' health, lives, and property. The health hazards which are likely to arise have to be eradicated or reduced altogether.
- Right to be Informed: Consumers should be given all the relevant facts about the products. The manufacturer and the dealer should disclose all the material facts relating to the product.
- Right to choose: Consumer satisfaction can be increased by giving the consumer the widest choice. From the widest range of products in quality and brand as well as price, the consumer can choose the goods.
- Right to be Heard: Consumers have every right to ventilate and register the dissatisfaction, disagreements and get the complaint heard and aired.
- Right to Seek Redressal: The aggrieved party is to be granted compensation within a reasonable time.
- Right to Consumer Education: The consumer has a right to acquire knowledge and stay well-informed all through his life.
APPEARS IN
संबंधित प्रश्न
Study the following case/situation and express your opinion.
Mr. Ashok visited a shop to buy a pair of shoes for Rs. 700. The salesman forced him to buy a pair of bigger size shoes of the ordinary company by claiming this size would be suitable to him. After reaching home, he discovered that shoes are still too big for him. He complained about the shoes to the shopkeeper. It was denied by the shopkeeper to replace the shoes despite the availability of stock.
In the above case,
- Which right has been violated?
- Is Ashok a buyer or end user?
- Where can Mr. Ashok file his complaint?
Study the following case/situation and express your opinion.
Mrs. Meera a resident of Nagpur District bought a washing machine worth Rs. 50,000 without cash memo with a warranty period of 2 years. After 1.5 years she noticed some defect and asked the company to repair or replace it. The company did not accept her complaint despite the defective product.
In the above case,
i) Suggest suitable redressal machinery to protect her right.
ii) If she is not satisfied with the decision given by redressal machinery, where should she appeal?
iii) What was the negligence of Mrs. Meera while buying the washing machine?
Explain the rights of the consumers.
Which of the following is the most suited statement related to the right to seek redressal?
The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life. Which right is being discussed here?
Which of the following are the two rights of a consumer according to the Consumer protection Act?
Consumers have the right to be protected against the marketing of goods which are hazardous to life and property and to register his dissatisfaction. Which two rights are being discussed here?
Which of the following are not the 'rights' according to Consumer Protection Act?
There are various risks involved in the consumption and use of products, such as food, drugs, toys, electrical appliances, etc. The consumers have the right to get protection against such risks. In light with this statement explain the right to safety.
Explain any five rights of consumers.
