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प्रश्न
What are the objectives of the Consumer Protection Act,1986?
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उत्तर
The Central Government enacted a comprehensive law called the Consumer Protection Act in 1986. This Act came into force with effect from 15.04.1987. It is in short, called ‘COPRA’.
Objectives:
- Consumer Protection Act protects the interests of the consumers.
- This Act provides safeguards against defective goods and deficient services, untrade practices.
- It also gives settlement of consumer disputes.
- It is applicable to the public sector, financial, and cooperative enterprises.
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संबंधित प्रश्न
Consumer Protection Act is a blessing for the consumers.
The Consumer Protection Act was passed in the interests of the sellers.
Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.
He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.
He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.
1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.
2) Also, state any four points of importance of the concept identified in (i) above.
Explain the following rights of a consumer as provided under Consumers Protection Act 1986
Right to seek redressal
State any six reliefs available to a consumer under the Consumer Protection Act, 1986.
State with reasons, whether the following statement is True or False:
Consumer Protection Act is not a blessing for the consumers.
State the name of forum which settles the claims of the consumers up to Rs 20 lakhs.
Agrim purchased a Diesel Car for ₹ 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint.
Mr. Kappa has recently purchased a refrigerator from TUTU Enterprises, paying t 30,000. After using it for a day or two, he found mechanical defects in the refrigerator. Immediately, he informed the dealer about the defect but there was no response from the dealer. Mr. Kappa decided to lodge a complaint against TUTU Enterprises.
(a) Which court should Mr. Kappa approach to file a complaint?
(b) State any one relief the concerned court may order in favor of Mr. Kappa.
The General Assembly of United Nations passed a resolution of consumer protection guidelines in ______
