Question

Explain the role of consumers in Consumer Protection.

Answer 1

Consumers have to be vigilant and organize themselves into a movement for concerted action.
Activation of Consumer Action Councils:

• Consumer action councils established at village levels should educate consumers.
• Consumer protection agencies should take necessary steps to investigate consumer complaints and grievances.
• Voluntary consumer groups should provide information so as to educate consumers.
• Consumer cooperatives need to be strengthened.
• Consumer groups should contact the legislators to raise the consumer issue in Assembly and Parliament.
• There should be testing laboratories at each district to test the purity of goods.