Question

Write the responsibilities of any three members of the front office staff.

Answer 1

1. Front Office Manager
   • Supervises and manages the front office department.
   • Ensures smooth check-in and check-out of guests.
   • Handles guest complaints and coordinates with other departments.
   • Maintains the quality of guest services.
2. Concierge
   • Provides information about hotel facilities and local attractions.
   • Helps guests in arranging transportation and making reservations.
   • Assists guests with special requests and provides necessary guidance.
3. Night Auditor
   • Checks and verifies the financial transactions of the hotel at night.
   • Prepares daily reports of guest accounts and hotel activities.
   • Balances accounts and updates records for the next day.