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Which precautions are to be taken by the Secretary while corresponding with members ? - Secretarial Practice

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प्रश्न

Which precautions are to be taken by the Secretary while corresponding with members?

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उत्तर

Followings are the precautions to be taken by the secretary while corresponding with members:
The Company Secretary has to correspond with Members on various occasions. While writing various letters, the Secretary should give due respect to the Members, provide complete and correct information
Thus, writing letters to the Members is a challenging task and it requires skills, knowledge, and techniques.
1. Correct Information: The Secretary should always provide correct, up-to-date, and factual information to the Members. Due care should be taken while giving facts and figures
2. Lucid Language: The Secretary must use simple words, simple sentences, and adopt a convincing style while writing letters to the Members. Technical words, long sentences should be avoided in the letter. It should be easy to understand.
3. Prompt Response: The Secretary must be prompt in sending replies to the letters received from the Members. Any questions or queries raised by the members must be promptly replied by the Secretary. Complaint letters should be promptly attended to without any delay.
4. Secrecy: The Secretary should not disclose any confidential information of the company to the Members. The Secretary should tactfully answer some letters without giving any secret information of the company.
5. Politeness (Courtesy): A courteous letter shows sympathy, respect, and mutual understanding. Politeness means the use of courteous language. A complaint letter should be replied politely. Rude language should be strictly avoided while corresponding with Members.
6. Legal matters: The Secretary should compulsorily follow relevant provisions of the Companies Act, 2013 with the latest amendments and other relevant laws while corresponding with Members. While drafting these letters, if necessary Secretary should consult with a legal advisor on certain matters.
7. Consideration: The writer should due the importance and consideration to the reader and consider the problems of the members. While sending negative replies, he should draft these letters more carefully, so that Members should not be hurt. Secretary should make the member feel that the management honestly regrets refusal.
8. Image of the Company: The Secretary should try to project a good image of the company in every situation. While drafting the letters, the Secretary has to try his best to remove their doubts, queries, and difficulties in a polite and courteous manner.

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Precautions to Be Taken by the Secretary While Corresponding with Members
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अध्याय 6: Correspondence with Members - Exercises [पृष्ठ १०३]

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बालभारती Secretarial Practice [English] Standard 12 Maharashtra State Board
अध्याय 6 Correspondence with Members
Exercises | Q 3. 1. | पृष्ठ १०३

संबंधित प्रश्न

Select the correct answer from the options given below and rewrite the statement.

Registered shareholders receive dividend through ______ warrant.


Shares issued free of cost to the shareholders are known as ______ shares.


Select the correct answer from the options given below and rewrite the statement.

Dividend is paid out of ______ of the company


Match the pairs.

Group 'A'

Group 'B'

a. Dividend Warrant

1. Instrument for payment of Interest

b. Return on Shares

2. Capitalisation of Building Fund

c. Bonus Shares

3. Electronic Clearing Service

d. ECS

4. Capitalisation of Reserve Fund

e. NEFT

5. National Electronic Fund Transfer

 

6. Dividend

 

7. Electronic Co-operative Society

 

8. National Electronic Fixed Transfer

 

9. Instrument for Payment of Dividend

 

10. Interest


Write a word or a term or a phrase which can substitute the following statement.

Shares given free of cost to the existing equity shareholders.


Write a word or a term or a phrase which can substitute the following statement.

An officer who comes into contact with all the members of the company through correspondence.


State whether the following statement is true or false.

Building fund is used for issue of bonus shares.


State whether the following statement is true or false.

Dividend is the portion of the profits of the company which is allotted to the holders of the debentures of the company.


Find the odd one.


Complete the sentence.

A company capitalises its Reserve Fund for issue of ______ shares.


Complete the sentence.

Dividend is approved by the ______ in the Annual General Meeting.


Answer in one sentence:
Who recommends the rate of dividend ?


Answer in one sentence.
What is meant by payment of dividend electronically?


Correct the underlined word and rewrite the following sentence:

Bonus shares are issued as a free gift to the preference shareholders.


Explain the following term/concept:
Capitalisation of Reserves


Justify the following statement
The Company Secretary should take certain precautions while corresponding with members


Explain the following term/concept. 

Correct information


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