Question

Annie purchased a car for ₹ 1 crore from a showroom on May 7, 2023. Within few days, she noticed that its speedometer was not giving accurate results.

Which consumer forum can Annie approach to file a complaint? Suggest any three remedies that the consumer forum can provide to Annie.

Answer 1

Under the Consumer Protection Act, 2019 (Amendment Act, 2021), Annie, who purchased a car valued at ₹ 1 crore, may file a complaint with the state forum.

Three remedies that the consumer forum can provide to Annie are as follows:

1. Repair the Speedometer: The forum could force the car dealer or manufacturer to repair or replace the defective speedometer at no cost to Annie, ensuring the vehicle's correct working conditions.
2. Replacement of Defective Car: If it is found that the problem was not revealed at the time of purchase, the forum may order the car dealer to replace the vehicle with a new one.
3. Monetary Compensation: Annie may be entitled to receive compensation from the car dealer or manufacturer for any damages or inconvenience caused by the defect, which could include a partial refund or reimbursement for the repair cost incurred. Compensation for any mental suffering or loss brought on by the problem may also be ordered by the forum.