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प्रश्न
A major insurance company handled all recruiting, screening and training processes for data entry/customer service representatives. Their competitor was attracting most of the qualified, potential employees in their market. Recruiting was made even more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client having to choose from candidates who had the ‘soft’ skills needed for the job, but lacked the proper ‘hard’ skills and training.
Questions
a. As an HR manager what problems do you see in the company?
b. How do you think it can be resolved and what would be its impact on the company?
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उत्तर
a) The problems that will show up in the company are as follows:-
• Lack of skilled employee
• Unable to provide best solutions to the clients.
• Unsatisfactory maintenance of data
b) The ways in which the problems can be solved are as follows:-
• Proper hard skills training will be implemented.
• Proper database will be maintained by the company to improve the maintenance of data.
• A close interaction between the superior and the new employees.
If the proper training is given to the employees then they will perform according to the expectations of the company and the clients will get timely solutions. The efficiency and productivity of the company will be increased thereby increasing the profit of the organisation.
APPEARS IN
संबंधित प्रश्न
Atul-The Assistant Manager. Vikas-The Marketing Head and Leena. The Human Resource Manager of 'Montac Enterprises Ltd.' decided to leave the company.
The Chief Executive officer of the company called the Human Recource Manager. Leena and requested her to fill up the vacancies before leaving the organisation, Leena suggested that her subordinate Miss Rama Wadhwa is very competent and trust worthy, if she could be moved up in the hierarchy, she would do the needful. The Chief Executive Officer agreed for the same. Miss Rama Wadhwa contacted 'Smith Recruiters' who advertised for the post of marketing head for 'Montac Enterprises Ltd'. They were able to recruit a suitable candidate for the company. Atul's vanancy was filled up by screening the database of unsolicited applications lying the office.
a. Name the internal/external sources of recruitment used by 'Montac Enterprises Ltd', to fill up the above state vacancies.
b. Also state any one merit of each of the above identified source of recruitment.
Explain briefly Casual Callers and Labour Contractors as external sources of recruitment
Explain Direct Recruitment and Advertisement as external sources of recruitment
Mohit Gupta is working with 'Yellow Security Services Ltd.' He is also recruiting security guards for the company. The company provide security services in Delhi and Noida at short notice to various companies. The guards are recruited on a temporary basis. The guards provided by this company are known for their honesty and punctuality. Mohit Gupta is well known in his village for providing employment to unskilled people
a. Name the source of recruitment used by 'Yellow Security Services Ltd.'
b. State any one disadvantage of this source of recruitment.
c. Identify the need of 'Security Guards' which is being fulfilled by the company as per Maslow's need hierarchy.
d. Identify any two values communicated to the society in the above-stated case.
'Recruitment' is one of the specialised activities performed by human resources management. Mention any two other specialised activities of human resource management
How are employees motivated to improve their performance when the organisation uses internal sources of recruitment? State.
State any four advantages of external sources of recruitment.
Why are internal sources of recruitment considered to be more economical?
Which of these is the purpose of recruitment?
Rajan Ltd. decided to change their organization structure and shift to functional structure. So, it decided to hire four different Heads for Sales, Accounts, Purchase and Production from outside the company to bring fresh talent. It publishes advertisement and shortlists 20 candidates for each position after conducting various selection tests. Out of the following, identify the next step to be followed by Rajan Ltd.
Assertion (A): Internal recruitment simplifies the process of selection and placement.
Reason (R): Filling vacancies in higher jobs from within the organisation motivates the employees to improve their performance through learning and practice.
Assertion (A): Direct method of recruitment is very inexpensive as it does not involve any cost of advertising for the vacancies.
Reason (R): Under direct recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available.
In which of the following external source of recruitment, applicants are introduced by the present employees :
Which of the following internal sources of recruitment involves shifting of an employee from one job to another, one department to another?
'External sources of recruitment may lead to dissatisfaction and frustration among existing employees. They may feel that their chances of promotion are reduced.' Give two situations when external sources may be used without dissatisfying the existing employees.
Tapping external sources for various job positions has many benefits.’State any four such benefits.
State any four limitations of using internal sources of recruitment.
