ISC (Commerce)
Academic Year: 2025-2026
Date & Time: 11th March 2026, 2:00 pm
Duration: 3h
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Instructions to Candidates:
- You are allowed an additional fifteen minutes for only reading the question paper.
- You must NOT start writing during reading time.
- This question paper has 8 printed pages.
- There are thirteen questions in the paper. All questions are compulsory.
- This paper is divided into three sections: A, B, and C.
- Section A has sixteen subparts, which are very short-answer questions. Each question carries 1 mark.
- While attempting Multiple Choice Questions in Section A, you are required to write only ONE option as the answer.
- Section B has eight questions, which are short-answer questions. Each question carries 4 marks.
- Section C has four questions, which are long-answer questions. Each question carries 8 marks.
- Internal choices have been provided in two questions in Section B and in one question in Section C.
- The intended marks for questions are given in brackets [ ].
Some employees at Dawn Ltd. overheard their managers discussing an upcoming Artificial Intelligence enabled project. The news spread quickly, leading to speculations about possible layoffs.
What type of communication is indicated in the above case?
Chapter:
Name the outsourcing process in which an organisation assigns its non-core processes to an external agency.
Chapter:
Observe the relation between the first two phrases/terms and complete the analogy:
Systematic study of a job : Job Analysis : : Explanation of the scope of a job : ______.
Chapter:
Observe the relation between the first two phrases/terms and complete the analogy:
Training to rectify mistakes : Remedial Training : : Training to update on new technology : ______.
Chapter:
According to Herzberg, the presence of ______ factors is necessary to avoid dissatisfaction among employees at the workplace.
Chapter:
A ______ report is intended for the use of a few authorised individuals only.
Chapter:
______ leadership enables leaders to adapt themselves to varying scenarios and tasks at their workplace.
Chapter:
In Business Communication, the use of ______ assists superiors and Team Leaders situated in diverse locations to have a ‘real-time’ conversation and take work-related decisions.
Chapter:
Varsha wants to attend the naming ceremony of her friend’s baby which requires only a day’s leave. Since her friend has been unwell and requires support, Varsha decides to apply for an additional day’s leave.
Considering the purpose and duration of leave, select the type of leave Varsha should apply for.
Earned leave
Medical leave
Casual leave
Maternity leave
Chapter:
The Human Resource Department at Harry & Sons wants to reduce subjective bias while evaluating the performance of each worker and comparing the results. Which one of the following would be MOST suitable to appraise the workers at Harry & Sons?
Appraisal of performance based on achievement of targets.
Workers’ performance evaluated by their immediate supervisors.
Feedback on performance collected from self, superiors, subordinates and peers.
Workers rated in fixed performance categories such as excellent, good, satisfactory and poor.
Chapter:
Identify the correct statements about Crowdfunding.
- (P) Funds are raised from high net-worth individuals.
- (Q) Small contributions are raised from a large group of individuals.
- (R) Funds are secured through the stock market.
- (S) Funds are sourced from Reserve Bank of India.
Only (P) and (Q)
Only (Q) and (R)
Only (R) and (S)
Only (S) and (P)
Chapter:
Assertion: The process of recruitment concludes with the correct placement of applicants.
Reason: Recruitment is concerned only with shortlisting candidates from a pool of candidates.
Both Assertion and Reason are true, and Reason is the correct explanation for Assertion.
Both Assertion and Reason are true, but Reason is not the correct explanation for Assertion.
Assertion is true and Reason is false.
Both Assertion and Reason are false.
Chapter:
State whether the following is true or false:
A quotation letter seeks information about the availability of products with the seller.
Chapter:
State whether the following is true or false:
Food Safety and Standards Authority of India (FSSAI) collects and collates data on contamination of water.
Chapter:
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State whether the following is true or false:
Laid off employees cannot be reappointed in the same firm even when its business conditions improve.
Chapter:
State whether the following is true or false:
Trade blocks such as increase in tariffs restrict globalisation of industries.
Chapter:
With reference to staff morale, briefly explain how the following factor can act as a morale stimulant as well as a morale depressant:
Management policies
Chapter:
With reference to staff morale, briefly explain how the following factor can act as a morale stimulant as well as a morale depressant:
Working Conditions
Chapter:
With reference to Barriers to Communication, briefly explain the following:
Semantic Barriers
Chapter:
With reference to Barriers to Communication, briefly explain the following:
Physical and Mechanical Barriers
Chapter:
Marvel Ltd. plans to expand its business and needs help in generating capital while ensuring compliance with the securities market regulator.
- Identify the securities market regulator referred to above.
- State any one way in which the securities market regulator protects investors.
- Which intermediary of the securities market regulator protects investors.
- Can the securities market regulator permit a commercial bank to give funds to Marvel Ltd.? Justify your answer by giving a reason.
Chapter:
Differentiate between Horizontal and Vertical Communication on the following bases:
- Purpose
- Direction
- Relationship
- Speed
Chapter:
Two friends, Anandita and Rukhsana, started a business based on a verbal understanding. Anandita invested ₹ 20,00,000 and Rukhsana invested ₹ 30,00,000 in the business. They agreed to share the financial outcomes of the business equally, despite contributing unequal amount of capital.
- Identify the form of business set up by Anandita and Rukhsana. [1]
- Anandita and Rukhsana agreed to share the financial outcomes of the business equally. Which feature of this form of business is highlighted here? [1]
- Examine one probable risk of starting a business based on a verbal understanding. [1]
- If Anandita decides to leave the business in future, can Rukhsana continue the business in the same form? Justify your answer by giving a reason. [1]
Chapter:
|
Speed Ltd. paid its daily wage workers ₹ 100 per hour. Ravi, a worker, was paid ₹ 800 at the end of each day. He checked the number of hours he had worked and found the amount received to be correct. Recently, the company decided to focus on increasing productivity. Hence, workers were now paid on the basis of the number of units they produce. Under the new system, Ravi’s daily wages were ₹ 1000 as he is fast in his work. However, the trade union was dissatisfied. with this decision. |
- Which system of wage payment was initially followed by Speed Ltd? [1]
- Briefly explain the merit of the old system of wage payment to Ravi. [1]
- Why was the trade union dissatisfied with the new system of wage payment despite its rewarding efficient workers? [1]
- Analyse the impact of change in the wage system on the economic security of workers. [1]
Chapter:
With reference to staff separation, answer the following question:
Briefly discuss suspension.
Chapter:
Mention any one way in which exit interviews may prove beneficial to the following:
Employer
Chapter:
Mention any one way in which exit interviews may prove beneficial to the following:
Employee
Chapter:
Lack of faith in the usefulness of training details the training programme.
Sate any four hindrances, other than the above, that could be detrimental to training.
Chapter:
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The pie chart given below shows a clear division of workforce at Infogram Ltd. based on the emerging trends in Human Resources.
- Infogram Ltd. outsources the review of its Human Resources policy to a law firm. Name the trend used by the company. [1]
- Mention any one advantage to Infogram Ltd. of allocating core working period to 45% of its workforce. [1]
- Why has Infogram Ltd. allowed only 20% of its workforce to Work from Home? [1]
- Permanent part-time employees can work simultaneously in another organisation. Justify the statement by giving a reason. [1]
Chapter:
With reference to e-recruitment, briefly explain the following:
Internet
Chapter:
With reference to e-recruitment, briefly explain the following:
Intranet
Chapter:
Explain the following term/concept.
Outsourcing
Chapter:
Briefly discuss the following:
Group Life Insurance
Chapter:
What is the professional significance of human resource management?
Chapter:
Briefly explain any two objectives of Staff Transfer.
Chapter:
Briefly explain the following source of finance:
Equity Shares
Chapter:
With reference to business finance, explain the following:
Preference shares
Chapter:
Explain the following step in the process of selection:
Preliminary Screening
Chapter:
Briefly discuss the following steps in the selection procedure:
Final Interview
Chapter:
Madhuban Verma applied for the post of a choreographer at Twist & Turn Dance Academy. At the end of the selection procedure, the panel found him suitable for the position.
Draft an email from Twist & Tum Dance Academy to Madhuban Verma informing him about the final approval of the management.
Chapter:
Study the pyramid given below that represents Maslow’s Hierarchy of Human Needs, and answer the questions that follow.
- Name the missing need that appears at the base of Maslow’s Hierarchy of Human Needs. [1]
- Identify the needs corresponding to the following descriptions:
- Human beings want to build meaningful relationships with others. [1]
- Human beings attempt to realise their full potential. [1]
- Why is Maslow’s Hierarchy of Human Needs represented by a pyramid? [1]
- What needs of employees are satisfied by the following incentives given by an organisation?
- Gratuity [1]
- Recognition at the annual meeting [1]
- Give any two differences between Motivation and Morale. [2]
Chapter:
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CISCE previous year question papers Class 12 Business Studies with solutions 2025 - 2026
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