Question

1. Enacting laws giving certain rights to people
2. Setting up of new institutional mechanisms to redress citizens’ grievances
3. Improving accessibility to citizens by setting up units closer to people
4. Simplifying procedures to reduce bureaucratic delays
5. Using technology to improve internal efficiency
6. Rewarding government employees who perform well
7. Improving discipline within the organisation
8. Reducing regulatory control
9. Holding public contact programmes etc.

Find out examples of the reforms that have been initiated for each of the above.

E.g. (i) Enacting laws giving rights to people: Reform initiated - Right to Information (2005).

Answer 1

1. Enacting laws giving rights to people: Reform initiated – Right to Information Act (2005).
2. Setting up new institutional mechanisms to redress citizens’ grievances: Reform initiated – Public Grievance Redress Mechanism/CPGRAMS.
3. Improving accessibility to citizens by setting up units closer to people: Reform initiated – Information and Facilitation Counters (IFCs). 
4. Simplifying procedures to reduce bureaucratic delays: Reform initiated – Citizen’s Charter and Sevottam. 
5. Using technology to improve internal efficiency: Reform initiated – e-Office Mission Mode Project. 
6. Rewarding government employees who perform well: Reform initiated – Prime Minister’s Awards for Excellence in Public Administration. 
7. Improving discipline within the organisation: Reform initiated – Performance appraisal and fixing accountability of government employees.
8. Reducing regulatory control: Reform initiated – Liberalisation and deregulation of the economy.
9. Holding public contact programmes: Reform initiated – Public grievance hearings and citizen consultation programmes.