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Explain the Following Rights of a Consumer as Provided Under Consumers Protection Act 1986 Right to Seek Redressal - Business Studies

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प्रश्न

Explain the following rights of a consumer as provided under Consumers Protection Act 1986

Right to seek redressal

Explain the following rights of consumers:

Right to Seek redressal

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उत्तर

Right to Seek Redressal: It is the right of consumers to seek redressal in case of a grievance and, if required, demand a suitable compensation. The Consumer Protection Act provides for compensation in the form of replacement of the product, cash compensation and repair/removal of defects.

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Consumer Protection Act 1986 (COPRA)
  या प्रश्नात किंवा उत्तरात काही त्रुटी आहे का?
2014-2015 (March) Delhi Set 1

संबंधित प्रश्‍न

The Consumer Protection Act was passed in the interests of the sellers.


Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available.

State the consumer right which Manuj exercised.


What is meant by a 'consumer' as per the provisions of Consumer Protection Act, 1986?


Aman Chadha started 'Bulls Eye' a company for providing cyber security solutions to businesses. Its objective is to prevent, detect and respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cybersecurity. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day.

He was delighted when he was offered a big project by the Ministry of Defence. While working on the project, he found that the volume of work made it impractical for him to handle all the work by himself. He decided to expand the team. The company maintained a close liaison with a local engineering college. During a campus placement, Ishan and Vrinda were appointed to work for the new project.

He found the new employees capable. Enthusiastic and trustworthy. Aman Chadha was thus, able to focus on objectives and with the help of Ishan and Vrinda, the project was completed on time. Not only this Aman Chadha was also able to extend his area of operations. On the other hand, Ishan and Vrinda also got opportunities to develop and exercise initiative.

1) Identify and briefly explain the concept used by Aman Chadha in the above case which helped him in focusing on objectives.

2) Also, state any four points of importance of the concept identified in (i) above.


Explain the following rights of a consumer as provided under Consumers Protection Act 1986 :

Right to be informed;


Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

Right to Safety;


Write the word. or phrase or tenn which can substitute the following statement~:

A consumer disputes redressal forum working at state level:

 


Getting good quality products is the basic right of this group of society.
 

The court established by Government to settle consumer disputes by mutual compromise.


Consumer Protection Act provides protection to the consumers.


State any two relief available to consumers under CPA.


Select the proper option from the options given below and rewrite the complete sentence:
Amendments were introduced to Consumer Protection Act in the year 1993 and ________.


State with reasons whether the following statement is True or False.
In India consumer protection act is not required.


Agrim purchased a Diesel Car for ₹ 7 Lakhs from an automobile Company and found its engine to be defective. Despite many complaints, the defect was not rectified. Suggest the appropriate authority where Agrim under his right as a consumer, could file a complaint. 


The General Assembly of United Nations passed a resolution of consumer protection guidelines in ______


Write short notes on Consumer Protection Act, 1986.


Enumerate any five rights of a consumer under the Consumer Protection Act, 2019.


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