Key Points
Key Points: Consumer Rights
- The Consumer Protection Act, 2019 provides six consumer rights.
- Consumer rights ensure safety, information, choice, hearing, redressal, and consumer education.
- Consumers can seek replacement, repair, or compensation against unfair trade practices.
- A complaint can be filed for defects, deficient services, overcharging, or unsafe goods/services.
- Unfair trade practices involve false claims, while restrictive trade practices manipulate price or supply.
- Defect relates to goods, whereas deficiency relates to services.
- Product liability makes manufacturers and sellers responsible for harm caused by defective products or deficient services.
Key Points: Responsibilities of Consumers
- Rights plus responsibilities together ensure consumer protection.
- Prefer standardised, safe, well‑labelled products and keep proof of purchase.
- Take active steps: complain when needed, join consumer societies, and protect the environment.
