Question

While purchasing a refrigerator, Purshotam inquired for energy-saving five-star rated refrigerators. Which right is Purshotam using? Explain any three rights of Purshotam as a consumer.

Answer 1

Purshotam is using his Right to be Informed.

1. The Right to be Informed: The consumer has the right to be informed about the quality, quantity, potency, purity, standard and price of the goods, products or services, as the case may be, he intends to purchase. It is the responsibility of the manufacturer and distributor to give complete information about the product, including its ingredients, date of manufacture, technical specifications, etc. The right to information is meant to protect consumers from deceptive advertising, misleading labelling, and warranties, etc., regarding products available in the market at competitive prices, and to give consumers the opportunity to make a free choice.
2. The Right to be Heard: The consumer has a right to register his dissatisfaction and get his complaint heard at appropriate forums. This right includes the right to make a protest. The other rights are meaningless without the right to be heard. Therefore, grievances and claims of consumers must be heard and considered.
3. The Right to be Assured: The consumer should be assured access to a variety of goods at competitive prices. This means the seller should not use aggressive selling techniques to sell the product to the consumer. There should be freedom to choose from alternative products. This requires free competition in the market and enough variety.