Question

Rajneesh purchased a 500 ml bottle of fruit juice for ₹ 60 in Ahmedabad from a local store. While consuming it, he found an insect floating in it. He sent a legal notice to the company immediately and decided to approach a Consumer Dispute Redressal Agency for a relief of ₹ 2 lakh.

1. Which Consumer Dispute Redressal Agency did Rajneesh approach, out of the three-tier machinery set up under Consumer Protection Act, 2019 for redressal?
2. If Rajneesh is not satisfied by the order of the above agency, where can he appeal against such order and within how many days?
3. State any two reliefs that can be granted to Rajneesh in the above.

Answer 1

1. Rajneesh approached the district commission because the value of the complaint was less than one crore rupees.
2. If Rajneesh is dissatisfied with the ruling, he has 45 days to file an appeal with the state commission.
3. Relief Measures: 
   1. Price paid will be refunded.
   2. Compensation in a reasonable amount for any loss or injury suffered.
   3. Payment of punitive damages in appropriate circumstances.