Question

Read the following text and answer the following questions on the basis of the same:

Mr. Shrinivasan is a safety officer in a reputed PSU sector. He supervises the workers towards the predetermined goals of the organisation and directs how to eradicate unsafe practices of inundation, fire breakouts, existence of inflammable gases etc. On one such instances there was huge fire breakout in the underground mines and the workers morale was down and demotivated because of several risk hazards. Mr. Shrinivasan observed the whole situation and consulted with all his workers and constantly monitored, guided and inspired them to integrate their efforts and accept the situation as a challenge and take adequate safety measures for fire extinguish and subsidizing its effects. Thereby, production turnover was outstanding and outperformed other subsidiaries. Mr. Shrinivasan was recognised with Motivational Award by the HR department.

1. Mr. Shrinivasan worked towards pre-determined goals of the organization. Which important function of directing is addressed here?   (1)
   1. Means of motivation
   2. Initiates action
   3. Facilitates change
   4. Brings stability
2. Mr. Shrinivasan consulted with all his workers, he listened to their opinions. Which element of directing is identified here? Define the identified element of directing.   (2)
3. Bravery award is a form of non-financial incentive. Identify the need it helps in satisfying. Discuss any two features of motivation.   (3)
4. Under Maslow’s hierarchy need theory which need of Mr. Shrinivasan has been met through respect and recognition among other employees? What is the next need to the need so identified?   (2)

Answer 1

1. Initiates action
2. Element - Leadership
   Leadership is the ability of a manager to induce subordinates to work with confidence and zeal. –Koontz and O’Donnell
3. Esteem needs
   Two features of motivation:
   • Psychological: Motivation is a psychological phenomenon. A person's internal feelings are driven by their needs and desires. It starts and keeps people at work.
   • Continuous: Motivation is a continuing process. Human demands are limitless, but the tools to meet them are finite. Once one need is met, another arises. This process lasts from birth to death.
4. Esteem needs; Self-actualisation need.