Question

Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.

1. Identify and state the consumer right violated in the above case.
2. Name and explain the right exercised by Mr. Akshay.

Answer 1

1. Right to be informed: Every consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use etc.
2. Right to seek redressal: This states that every consumer has the right to get relief in case the product or service falls short of expectations.