Question

Mohit purchased a smart phone for ₹ 30,000 from a mobile phone seller on his verbal commitment that the smart phone will be replaced in case of any defect, within a span of six months. The phone started creating technical issues in spite of proper maintenance and upkeep of the phone. The seller denied taking any action on the complaint made by Mohit.

1. Name the redressal agency under the Consumer protection Act where Mohit can file his complaint.   (1)
2. What are the responsibilities that a consumer should assume?   (3)
3. As an aware consumer, which right Mohit should have exercised while making the purchase? Briefly explain the identified consumer right.   (2) 
4. Name any tWo measures which are undertaken to safeguard consumer interests.   (2)

Answer 1

1. No, Mohit cannot lodge a complaint against the seller in the consumer court because he lacks the cash memo. He bought the mobile phone solely based on a verbal promise.
2. 
   
   1. Be honest in dealings: Provide accurate information about their complaints and not misuse consumer protection provisions.
   2. Be aware of rights and duties: Stay informed about consumer rights and product details before purchasing.
   3. Exercise caution: Read the terms and conditions carefully and choose reliable and reputed sellers.

3. This right empowers consumers to have complete information about the product, such as its quality, quantity, price, warranty, and other terms, so that they can make informed choices and protect themselves from unfair practices.

4. 
   
   1. Self-regulation by businesses.
   2. Consumer associations.