Question

Mention any two features of COPRA 2019.

Answer 1

Features of COPRA 2019 (Any two):

1. The new Act has expanded the meaning of a “consumer” to include both offline and online transactions, such as electronic purchases, teleshopping, direct selling, and multi-level marketing.
2. The pecuniary jurisdiction has been revised: the District Commission can hear cases up to ₹1 crore, the State Commission from ₹1 crore to ₹10 crores, and the National Commission for cases above ₹10 crores.
3. Online filing of complaints is a key feature of the Act, allowing consumers to submit complaints digitally and participate in hearings or witness examinations through video conferencing.
4. Mediation has been given greater importance under the new Act, with a separate chapter (Sections 74 to 81) providing detailed provisions related to mediation.