Question

Interview five people in your locality and find out the consumer problems faced by them. Find out what actions they took to solve those problems. Make a list of problems faced and actions taken, and discuss in the class.

Answer 1

Sr. No.	Consumer Problems Faced	Actions Taken to Solve the Problems
1.	Defective electronic item purchased from a shop.	The consumer kept the bill and warranty card, contacted the seller, and requested repair, replacement, or refund.
2.	Overcharging by a shopkeeper.	The consumer checked the price label and bill, informed the seller about the mistake, and asked for a correction.
3.	Poor-quality food product purchased.	The consumer checked the expiry date, complained to the manufacturer, and asked for replacement or compensation.
4.	Delay or wrong delivery of an online product.	The consumer contacted customer care, registered a complaint, and requested replacement, refund, or proper delivery.
5.	Unsatisfactory service received from a service provider.	The consumer contacted the service provider, explained the problem, and took action through a complaint if the issue was not solved.