Question

How do ‘Consumer Protection Councils’ help consumers? Explain three ways.

What are the main functions of Consumer Protection Councils?

Answer 1

Consumer Protection Councils help consumers mainly in three ways:

1. It guides consumers on how to file cases in the consumer court.
2. On many occasions, they represent individual consumers in the consumer courts.
3. They raise awareness among consumers of their rights and protections.

These councils work as a social force to assist consumers, but do not have legal status themselves. Their role is to support consumers in seeking redressal and protecting their interests speedily and simply.