Question

Find out the facilities that Indian Railways provides to the passengers.

Answer 1

Indian Railways provides the following essential facilities to its passengers:

• Ticketing and Booking: Seamless reservations through the IRCTC website/app, Unreserved Ticketing System (UTS app), and automated ticket vending machines (ATVMs) at stations.
• Catering and Meals: Onboard pantry cars, e-catering services for ordering restaurant food to your berth, and static food plazas at major stations.
• Station Infrastructure: Free high-speed Wi-Fi, air-conditioned executive lounges, waiting rooms, and retiring rooms for overnight stays.
• Accessibility and Comfort: Escalators, lifts, and specialised assistance for senior citizens and Divyangjan (differently-abled passengers).
• Security and Medical Assistance: RailMadad app and the emergency helpline 139 for real-time security, cleaning, and prompt medical aid.