Question

Explain the technical measures undertaken by the government to protect the interests of consumers.

Answer 1

Consumer protection measures undertaken by the government are as follows:

1. Administrative Measures: The distribution of necessary commodities through the Public Distribution System constitutes an administrative measure. PDS has a network of 4.74 lakh fair pricing stores, making it the world’s largest distribution network of its kind. The central and state governments share responsibility for its operation. Aside from improving food security for the poor, the public distribution system is designed to minimise stockpiling, black marketing, and overcharging by dealers.
2. Technical Measures: Technical measures include product standardisation. The Indian government founded the Bureau of Indian Standards (BIS) and Agmark. BIS is designed for industrial and consumer items, whereas Agmark is intended for agricultural products. BIS was previously known as the Indian Standard Institution (ISI), and its headquarters are in New Delhi. It is responsible for developing scientifically sound standards for industrial and consumer goods and certifying goods that meet these standards and quality requirements. If a consumer is dissatisfied with the quality of a certified product, they can file a complaint with the BIS’s local regional office.