Question

Ajay bought an electric geyser. One day while taking bath he felt an electric shock. He quickly called the company and asked the concerned person to replace the geyser or fix the problem. There was no response from the side of the company. The geyser was still in the warranty period. Later from other neutral sources he came to know that many others have also felt the same problem and it is because the product is made up of substandard components. In the above case identify the consumer rights violated.

Answer 1

• Right to Safety: The geyser was manufactured using substandard components, which resulted in Ajay receiving an electric shock, thereby endangering his physical safety and violating his right to be protected against hazardous goods.
• Right to be Heard: When Ajay called the company to report the issue, he received no response, meaning his grievance was not acknowledged or given due consideration by the manufacturer.
• Right to Seek Redressal: Despite the geyser being within its warranty period, the company failed to provide relief by ignoring his request to either replace the defective appliance or fix the problem.